Return Policy
Return & Exchange Policy
Simple, Transparent & Customer Friendly Policy
Welcome to Asraah Wholesale. Customer satisfaction is important to us. To ensure product authenticity, hygiene, and quality standards, we maintain a clear Return & Exchange Policy for every order placed through our website.
Returns are NOT accepted. We only provide product exchanges within 7 Days under eligible conditions.
Returns
All sales are considered final. We do not accept returns once products have been purchased and delivered unless otherwise required under applicable laws.
Exchange Eligibility
Eligible Conditions
- Exchange request within 7 Days.
- Unused and unopened product.
- Original packaging must be intact.
- Original labels and seals attached.
- Invoice or proof of purchase required.
- Subject to inspection and approval.
Not Eligible
- Opened cosmetics.
- Used skincare products.
- Opened perfumes.
- Missing packaging.
- Damaged due to misuse.
- Clearance & Final Sale products.
Damaged or Incorrect Products
If your order arrives damaged, defective, or incorrect, please contact our customer support team within 7 days of delivery. Photos of the item and packaging may be requested to verify the issue.
Exchange Process
Shipping Charges
If the exchange is requested due to an incorrect, damaged, or defective item supplied by Asraah Wholesale, shipping charges will be covered by us. Otherwise, customers may be responsible for applicable shipping costs.
Need Assistance?
For any questions regarding exchanges, please contact Asraah Wholesale Customer Support through our official communication channels available on our website.
By placing an order with Asraah Wholesale, you acknowledge that you have read, understood, and agreed to this Return & Exchange Policy.
